Returns & Exchanges
At Nanobag, we want you to be completely satisfied with your sustainable fashion choice, which is why we offer a 30-day window for all returns and exchanges. Please ensure that items are in their original, unused condition with all packaging intact to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your Nanobag items in their original mailer or a similar reusable bag, ensuring all original tags and labels are included.
Ship It Back
Affix the prepaid shipping label provided via the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing