Frequently Asked Questions
Everything you need to know about your new favorite ultra-light bag.
What makes Nanobag different from other reusable bags?
Nanobags are crafted from high-density diamond ripstop technical fabric that is only 0.05mm thick. This allows them to be incredibly lightweight and pack down to the size of a walnut while comfortably carrying up to 66 lbs (30 kg).
How long does shipping usually take?
We offer worldwide shipping. Standard orders typically arrive within 7-12 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
Is the fabric waterproof?
Our bags feature a water-repellent coating that protects your belongings from light rain and accidental spills. While not fully submersible, they are designed to keep your items dry during daily commutes.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your Nanobag, you can return it in its original packaging for a full refund or exchange.
How should I clean my Nanobag?
For best results, we recommend hand washing with a mild detergent and letting it air dry. If necessary, you can machine wash it on a cold, gentle cycle, but avoid using bleach or tumble drying to preserve the fabric strength.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.